Privacy Policy

Last updated: 2025

Clouds Management (“we”, “our”, or “us”) operates the Clouds Management mobile application and related services for scheduling and managing in-home care. This Privacy Policy describes how we collect, use, store, and protect information when you use our app and services.

1. Information We Collect

We collect information necessary to provide scheduling, visit logging, and care management:

• Account and profile: Name, email address, phone number, and (if provided) address, emergency contact name, phone, and relationship.
• Clients: Client names and related scheduling or billing information (e.g., rates) that you or your organization enter.
• Visit data: Dates and times of visits, which caregiver was assigned, and which client was visited.
• Documents: Records that you have signed required documents (e.g., employment contract, orientation, attestations). Signed document files may be stored on our servers.
• Device and usage: Information needed to run the app (e.g., device type, app version) and how you use the app (e.g., login sessions).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the app and services.
• Authenticate users and manage accounts (including master/admin and caregiver roles).
• Support scheduling, visit logging, and reporting.
• Store and manage signed documents and compliance records.
• Communicate with you about your account or the services (e.g., password reset, important notices).
• Comply with applicable law and protect our and our users’ rights and safety.

3. Data Retention

We retain your information for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When accounts are deactivated or deleted, we may retain certain data where required by law or for legitimate business purposes.

4. Sharing and Disclosure

We do not sell your personal information. We may share information:

• Within your organization: Administrators (e.g., master accounts) can see caregiver and client information, visit data, and document signing status as needed to operate the service.
• Service providers: With vendors that help us host, operate, or secure our systems (e.g., cloud hosting, databases), under contracts that limit use to providing our services.
• Legal and safety: When required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property.

5. Security

We use industry-standard measures to protect your information, including encryption in transit (e.g., HTTPS), secure storage of credentials, and access controls. You are responsible for keeping your login credentials confidential. Please report any suspected unauthorized access promptly.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights or ask questions about your data, contact us using the details below. If you are in the European Economic Area or the UK, you may also have the right to lodge a complaint with a supervisory authority.

7. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy in the app or on our website and, where required by law, notify you of material changes. Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at the email or address provided in the app or on our website, or through your organization’s administrator.

Clouds Management